Returns & Exchanges Policy
We hope you enjoy your online purchase but if you need to return or exchange, our Return & Exchange Policy is:
- You have 60 days from time of purchase to return or exchange unused items.
- Products must be in the condition that you received them in.
- Refunds are processed within 72 hours of receipt to the original method of payment.
- A refund confirmation will be emailed once the refund has been issued.
- Please allow 5-10 business days for credit card issuer to post refund to your account.
- Shipping charges will not be refunded.
- Final Sale items are not eligible for return, exchange or store credit.
Items that are marked down at 30% off or more are FINAL SALE and are:
- Excluded from all promo codes.
- Not eligible for returns, exchanges or store credits.
Returns & Exchanges: Online
If your order is eligible for a return or exchange, you can choose one of the following methods:
- 1. In-store: Visit us at our Toronto location.
- 2. Mail: You can send returns or exchanges for items purchased online to the following address:
Getoutside Online Returns
437 Queen Street West
What orders are qualified for a Free Return Shipping Label
Your order is qualified for a prepaid Canada Post Return shipping label if:
- 1. The item(s) are NOT final sale.
- 2. The item(s) meet our Return & Exchange Policy.
- 3. Your address is within Canada.
- 4. Your original order qualifies for Free Shipping (orders over $39.99 before tax and after discounts).
If you qualified for a prepaid Canada Post Return shipping label, contact us at one of the following:
We will email you the prepaid return Canada Post shipping label to email listed on your order.
Complete the following:
- print the prepaid return Canada Post shipping label
- include a note indicating return or exchange along with receipt in package
- for exchanges include: Brand, Getoutside ID, Size and Colour
- re-wrap package and drop off at a Canada Post outlet
If your order is not qualified for a Free Return Shipping label, you are responsible for the postage fee.
For US orders
- FOR EXCHANGES
Unfortunately, we are currently unable to facilitate a straight exchange for US orders. If you wish to exchange your item, please reach out to us for a return request explained below and place a new order for the item.
- FOR RETURNS
If your item is qualified for a return request, please reach out to us for our US return address*. You are responsible for the postage cost of your returned parcel to our US facility.
*Please do not address your parcel to our Canadian address as it will be subjected to additional custom charges, import duties and other related handling fees. We have no control over these charges and you will be responsible for them.
Price Adjustments / Price Matching
We do not offer price adjustments on previous purchases or price matching with competitors.