Call Us 1 (800) 593-5598 or (416) 593-5598

Getoutside - Sole of the City

Shipping & Exchange

Shipping

Getoutside ships to Canada and the United States.

Canada Free Shipping & Return Offer

  • on orders over $80 before tax and after discounts
  • with the following brands: Birkenstock, Blundstone, Frye, Hunter, Sperry and Vans

USA Free Shipping Offer

  • on orders over $80 before tax and after discounts
  • with the following brands:  Birkenstock, Frye, Hunter and Sperry

Please note for orders shipping to the USA:

  • customers are responsible for any taxes and duties if applicable
  • customers are responsible for any return shipping costs

The following brands DO NOT ship to the USA

  • Blundstone
  • Glerups
  • New Balance
  • Keds
  • Sperry
  • Vans 

Shipping Method

Please allow up to 72 hours handling time before orders ship

Region Delivery Time Method
Toronto - GTA 1 - 3 business days Canada Post Expedited Shipping
Ontario 2 - 5 business days Canada Post Expedited Shipping
Outside Ontario 3 - 7 business days Canada Post Expedited Shipping
USA 5 - 10 business days Canada Post Expedited Shipping
USA 3 - 10 business days USPS via 3rd Party carrier order limit $800 CAD

 

Returns & Exchanges: Online

We hope you enjoy your online purchase but if you need to return or exchange you can do so with the following options:

1. In-store: Visit us at our Toronto locations.

2. Mail: You can send returns or exchanges to the following email address:

Getoutside Online Returns
437 Queen Street West
Toronto, Ontario
M5V 2A5

PREPAID SHIPPING LABEL

If you qualified for a prepaid Canada Post Return shipping label, contact us at one of the following:

We will email you the prepaid return Canada Post shipping label to email listed on your order.

Complete the following:

  • print the prepaid return Canada Post shipping label
  • include a note indicating return or exchange along with receipt in package
  • for exchanges include: Brand, Getoutside ID, Size and Colour
  • re-wrap package and drop off at a Canada Post outlet

Return & Exchange Information

  • You have 60 days from time of purchase to return or exchange unused items.
  • Products must be in the condition that you received them in.
  • Refunds are processed within 72 hours of receipt to the original method of payment.
  • A refund confirmation will be emailed once the refund has been issued.
  • Please allow 5-10 business days for credit card issuer to post refund to your account.
  • Shipping charges will not be refunded.
  • Final Sale items are not eligible for return, exchange or store credit.

Final Sale

Items tagged with 50%, 60%, 70% and 80% off tags are considered clearance items.

  • Clearance Items are excluded from all promo codes
  • Clearance Items are Final Sale - no returns, exchanges or store credits.

Price Adjustments / Price Matching

We do not offer price adjustments on previous purchases or price matching with competitors.

Warranty Policy

We offer a 1 year warranty from the date of purchase for any of our items that may be considered a manufacture defect. If so, please give us a call/email, or bring the item back to one of our two locations in Toronto and we can have the item replaced or repaired with proof of purchase.