- on orders over $39.99 before tax and after discounts
USA Free Shipping Offer
- on orders over $80 before tax and after discounts
Please note for orders shipping to the USA:
- customers are responsible for any taxes and duties if applicable
- customers are responsible for any return shipping costs
The following brands DO NOT ship to the USA
- New Balance
Please allow up to 72 hours handling time before orders ship.
*Our primary shipping provider, Canada Post, is currently on a rotating strike. We are working hard to ensure your orders arrive on schedule, however, deliveries to affected cities may still be delayed by 1-2 business days. We encourage free store pickup at this time. We apologize for any inconvenience.
|Toronto - GTA||1 - 3 business days||Canada Post Expedited Shipping|
|Ontario||2 - 5 business days||Canada Post Expedited Shipping|
|Outside Ontario||3 - 7 business days||Canada Post Expedited Shipping|
|USA||5 - 10 business days||Canada Post Expedited Shipping|
|USA||5 - 10 business days||USPS via 3rd Party carrier order limit $800 CAD|
Store Pick Up Policy
We offer free in store pick up for online orders at our Queen Street location. You can choose the option in the check out process.
You will be notified via email that your order is ready for pick up. Please allow up to 24 hours for order to be ready.
What you need for Pick Up
- Your order number
Print out or show on this email on your device
- A valid government photo ID that matched the name on the billing information
Orders will only be released to customers who placed the order.
- You will have to sign to acknowledge order has been picked up.
Returns & Exchanges: Online
We hope you enjoy your online purchase but if you need to return or exchange you can do so with the following options:
- 1. In-store: Visit us at our Toronto location.
- 2. Mail: You can send returns or exchanges for items purchased online to the following email address:
Getoutside Online Returns
437 Queen Street West
PREPAID SHIPPING LABEL
If you qualified for a prepaid Canada Post Return shipping label, contact us at one of the following:
We will email you the prepaid return Canada Post shipping label to email listed on your order.
Complete the following:
- print the prepaid return Canada Post shipping label
- include a note indicating return or exchange along with receipt in package
- for exchanges include: Brand, Getoutside ID, Size and Colour
- re-wrap package and drop off at a Canada Post outlet
Return & Exchange Information
- You have 60 days from time of purchase to return or exchange unused items.
- Products must be in the condition that you received them in.
- Refunds are processed within 72 hours of receipt to the original method of payment.
- A refund confirmation will be emailed once the refund has been issued.
- Please allow 5-10 business days for credit card issuer to post refund to your account.
- Shipping charges will not be refunded.
- Final Sale items are not eligible for return, exchange or store credit.
Items tagged with 30% Off or tags are considered clearance items
- Clearance Items are excluded from all promo codes
- Clearance Items are Final Sale - no returns, exchanges or store credits.
Price Adjustments / Price Matching
We do not offer price adjustments on previous purchases or price matching with competitors.
We offer a 1-year warranty from the date of purchase for most brands we carry that are considered a manufacture defect. If so, please give us a call/email, or bring the item back to our store location in Toronto, and we can have the item replaced or repaired with proof of purchase.