- on orders over $39.99 before tax and after discounts
USA Free Shipping Offer
- on orders over $80 before tax and after discounts
Please note for orders shipping to the USA:
- customers are responsible for any taxes and duties if applicable
- customers are responsible for any return shipping costs
The following brands DO NOT ship to the USA
- New Balance
Please allow up to 72 hours handling time before orders ship
|Toronto - GTA||1 - 3 business days||Canada Post Expedited Shipping|
|Ontario||2 - 5 business days||Canada Post Expedited Shipping|
|Outside Ontario||3 - 7 business days||Canada Post Expedited Shipping|
|USA||5 - 10 business days||Canada Post Expedited Shipping|
|USA||3 - 10 business days||USPS via 3rd Party carrier order limit $800 CAD|
Returns & Exchanges: Online
We hope you enjoy your online purchase but if you need to return or exchange you can do so with the following options:
- 1. In-store: Visit us at our Toronto location.
- 2. Mail: You can send returns or exchanges for items purchased online to the following email address:
Getoutside Online Returns
437 Queen Street West
PREPAID SHIPPING LABEL
If you qualified for a prepaid Canada Post Return shipping label, contact us at one of the following:
We will email you the prepaid return Canada Post shipping label to email listed on your order.
Complete the following:
- print the prepaid return Canada Post shipping label
- include a note indicating return or exchange along with receipt in package
- for exchanges include: Brand, Getoutside ID, Size and Colour
- re-wrap package and drop off at a Canada Post outlet
Return & Exchange Information
- You have 60 days from time of purchase to return or exchange unused items.
- Products must be in the condition that you received them in.
- Refunds are processed within 72 hours of receipt to the original method of payment.
- A refund confirmation will be emailed once the refund has been issued.
- Please allow 5-10 business days for credit card issuer to post refund to your account.
- Shipping charges will not be refunded.
- Final Sale items are not eligible for return, exchange or store credit.
Items tagged with 30% Off or tags are considered clearance items
- Clearance Items are excluded from all promo codes
- Clearance Items are Final Sale - no returns, exchanges or store credits.
Price Adjustments / Price Matching
We do not offer price adjustments on previous purchases or price matching with competitors.
We offer a 1-year warranty from the date of purchase for most brands we carry that are considered a manufacture defect. If so, please give us a call/email, or bring the item back to our store location in Toronto, and we can have the item replaced or repaired with proof of purchase.