How to return via mail
Note: This return instruction is for Canadian orders only. For US addresses, please reach out to us for our US return address. You are responsible for the return shipping cost to our US return address.
Important notes and policies:
1. A postage fee of $10 will be deducted from your refund.
2. Returns must be unworn, in the state you received them in.
3. Returns via mail is only available for online orders. For in-store purchases, please come back to our store to exchange or return.
4. We currently do not accept exchanges via mail. Please initiate a return for your order for a refund. You can then place a new order for the item you want.
1. Click here to create and print your label.
2. Pack your return - you can use the original bag it comes in and tape it up, or any other bag or paper, as long as the shoe box is protected and not taped over.
3. Print and place your label on the package. Please make sure any old shipping labels on the package are removed or covered.
4. Drop off your package at the nearest Canada Post location. We suggest keeping the tracking number for your own records, in case there is any issue.
Please allow up to 48 hours after we receive your parcel for refunds to be processed.