Shipping policy
PROCESSING TIME
All orders are subjected to a processing time of 1-3 business days for your orders to be picked, packed and prepared before shipping.
SHIPPING
CANADIAN ORDERS
Free shipping on orders over $99.99, before tax and after discounts.
Orders under $99.99 are subjected to a flat rate shipping fee of $10, plus tax.
| Region | Estimated Delivery Time |
|
Toronto – GTA |
1 – 3 business days |
|
Ontario & Quebec |
2 – 5 business days |
|
Rest of Canada |
3 – 7 business days |
US ORDERS
Free shipping on US orders over CA$150, before tax and after discounts.
Orders under CAD$150 are subjected to a flat rate CAD$10 shipping fee.
Estimated delivery time: 5 – 12 business days.
Duties & tariffs charge may apply to your order. This will be the responsibility of the recipients. Duties might appear & be included in your total at checkout. Otherwise, if duties do incur when we are processing your order for shipment, we will reach out to inform you to collect duties ahead or cancel the order upon your request.
Some restrictions to US orders apply:
- Order value cannot exceed US$800.
- Oversized packages with multiple items may be cancelled.
- These brands are not available to be shipped to the US
- New Balance
- Converse
- Vans
STORE PICK UP POLICY
Store pick up is always free!
You will receive an email notification when the order is ready for pick up.
*Please note that orders will be cancelled if not picked up within 1 month of fulfillment. Please reach out to us if you have any question.
What you need for the pick-up:
- Your order confirmation email
- A valid government photo ID that matches the name on the billing information
Orders will only be released to customers who placed the order. You will have to sign to acknowledge that the order has been picked up.